Telephone Etiquette

When you answer the phone, start with a greeting

That is courtesy

Sit up straight and smile when you are talking

That is decency

Do not eat or drink while talking

That is civility

With limited time, explain to the caller you must leave shortly

That is propriety

Speak in short sentences and clearly

That is formality

Never interrupt the caller

That is manners

Always have a notepad or pen for messages

That is behaviour of standards

It’s your responsibility to have the knowledge to help callers

That is protocol and nothing less

Take time to get information for your callers

That is politeness