Don’t Be Troubled In Answering The Telephone

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Don’t be anxious or

Fearful and insecure

Just pick up the phone within three rings

Don’t be guilt-ridden

Don’t be stricken

Just greet the caller; good morning, afternoon or night

Don’t be unhappy

Don’t be uneasy

Just identify the company you work for

Don’t be disturbed

Don’t be perturbed

Just give your name

Don’t be restless like you are in pain

Don’t be worried or uncertain

Ask the caller if you can help

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