Don’t Be Sorry Putting A Caller On Hold

lubsedutime

A caller should not be asked to hold for a person

But holding for information is a perfectly acceptable reason

Don’t be conscience-stricken

Don’t be guilt-ridden

Ask the caller if you may put them on hold

Wait for a response from the caller to unfold

Tell the caller why they are being placed on hold

Give a time frame

Thank the customer for holding when you finish your aim

Don’t be regretful

Don’t be remorseful

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