Things And Phrases To Avoid
Things you should abstain from
Things you should be absent from
Like giving minimal information
Or the question, ‘May I take a message?’ very early in a conversation
Things you should escape or eschew
Things you should evade or fend off too
Like no reply or screening
Avoid the words, ‘May I ask who is calling?’
Phrases you should keep away from or
Phrases you should ignore
‘I don’t know’; ‘I can’t/ we can’t’
Phrases you should try to circumvent
‘Just a second’; ‘You’ll have to’
A phrase you should run away from
A phrase you should refrain from
‘No’ at the start of a sentence