Things And Phrases To Avoid

Things you should abstain from

Things you should be absent from

Like giving minimal information

Or the question, ‘May I take a message?’ very early in a conversation

Things you should escape or eschew

Things you should evade or fend off too

Like no reply or screening

Avoid the words, ‘May I ask who is calling?’

 

Phrases you should keep away from or

Phrases you should ignore

‘I don’t know’; ‘I can’t/ we can’t’

Phrases you should try to circumvent

‘Just a second’; ‘You’ll have to’

A phrase you should run away from

A phrase you should refrain from

‘No’ at the start of a sentence

 

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